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Tenants entitled to free complaints service


Article date:  27/10/2014

New legislation came into force in England on 1 October 2014, which requires any person engaged in lettings agency work or property management work to belong either to redress scheme that has been approved by the Secretary of State, or to a Government administered redress scheme.

A person who engages in lettings agency work must be a member of a redress scheme to deal with complaints made by a person who is or has been a prospective landlord or tenant. Agents had to be registered by 1 October 2014 or risk a hefty fine of up to £5000.

Anyone who feels they are getting a poor deal from their agent will be able to address their complaint to a redress scheme and if upheld, will receive compensation.

The Schemes are run by the Property Ombudsman, Ombudsman Services Property and the Property Redress Scheme.

Consumers can check whether an agent is registered through their local Trading Standards office.

These are very important changes for anyone involved in lettings work.

If you require any further information, please contact Nyree Applegarth on .

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