The difference is our experience.
We take a pride in the quality of our work and every way in which we present ourselves. Our clients should expect the highest possible standards. We will agree our standards and never let them slip. We should expect the best from each other.
As a measure of this we have for many years achieved accreditation to the prestigious ISO9001 standard. This international quality management system includes an ongoing programme of improvement, and helps us to respond to our clients' changing needs.
Please click here to see our Quality policy.
Please click here to see the ISO Certificate of Registration for our Quality Management Systems.
We were one of the first practices in our region to receive the Law Society Conveyancing Quality Scheme (CQS) award. The CQS award demonstrates to lenders, home buyers and sellers, and insurers that we have effective risk assessment processes.
Everyone at Higgs & Sons is committed to high quality legal advice and client care and believe you will be satisfied with the service you receive. However, if you are unhappy about any aspect of the service you have received or about any bill we issue to you then please telephone the person dealing with your matter on 01384 327100 or alternatively send the person a letter or e-mail to the address referred to on the correspondence you will have received during the progress of your matter and hopefully your issues will be addressed. We have a procedure in place which details how we handle complaints which is available upon request.
The Legal Ombudsman is available to you if we have not been able
to deal with your complaint.
If you are not satisfied with our handling of your complaint then you may be eligible to ask the Legal Ombudsman to consider your complaint. If you are eligible to make a complaint then in normal circumstances you need to raise a complaint with the Legal Ombudsman within 6 months of receiving the final written outcome from us about your complaint. The Legal Ombudsman can extend this period in certain circumstances and if in doubt as to whether you can ask them to deal with your complaint you should contact them after you have exhausted our procedure.
The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone number 0300 555 0333, or by email to firstname.lastname@example.org, further details are available on its website at www.legalombudsman.org.uk
The EU Regulation on Consumer Online Dispute Resolution (ODR) enables clients who have a complaint about a service that they bought online to submit a complaint to the ODR platform via an online form. Further information can be found at http://ec.europa.eu/odr/